Accommodation and Housekeeping Manager

Location Burnham-on-Sea
Discipline: Hospitality
Job type: Permanent
Salary: ££32,000 pa Basic + Great Benefits
Contact name: Sukh Samra

Contact email:
Published: 10 days ago
Startdate: ASAP

​Our client is a multi award winning holiday park and leisure operation based in the heart of Somerset.  They are currently looking to recruit a Accommodation and Housekeeping Manager to join their senior management team.

As Accommodation & Housekeeping Manager you will be accountable for the cleanliness and presentation of our clients guest accommodation of approximately 170 units consisting of caravans, lodges, glamping pods as well as our 3 touring fields accommodating up to 600 camping pitches. You will also oversee the cleanliness of the facilities to the highest of standards and will be supported by a cleaning manager.

Whilst this is a senior management position this is a hands-on role and plays a very important role in ensuring guests have a great stay.

The Role

· Management of the Housekeeping team, ensuring the smooth running of all housekeeping operations

· Ensure that guests receive an efficient, friendly, consistent, and personalised service from yourself and all members of the team.

· Monitoring accommodation quality to ensure that customer experience exceeds expectations, and all operating standards are met

· Manage all aspects of the laundry ensuring all standards including quality control, storage and issuing are maintained, and damaged/faulty linen is recorded

· Manage and maintain the stock inventory for guest and team accommodation.

· Liaise with the maintenance to ensure that all maintenance work is completed to a satisfactory standard, and in a timely fashion.

. Overseeing the hot tub operation of which there are 9 attached to guest accommodation.

· Administration of team matters such as recruitment rotas, absence management, appraisals, and performance management

· Proactively supporting in the training and development of all accommodation team members

· Management of all statutory and company regulations relating to health & safety, hygiene, fire and emergency procedures

· Ensure clear lines of communication both within the team and external caravan cleaning contractor.

The successful person will:

· Have experience in an accommodation management role and be capable of working in a challenging environment to very high standards.

· Ideally have similar experience in a holiday park or hotel.

· Have experience in supervising and rostering a team of up to 30.

· Have experience in stock control and ordering, ensuring COSHH and health & safety standards are met.

· Have experience of people management, including performance management, recruitment and selection, resource management and planning, and induction and training

. Have experience in best price purchasing for caravan / lodge inventory with consideration to quality.

· Have an understanding of health and safety regulations and best practice.

· Hold a Full driving licence.