Our client is one of the UK's leading and most exclusive private members club operators. As a Banqueting Head Waiter you will deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied.
Role Responsibilities include:
Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared
Carry out daily schedules and organising banqueting casuals as required
Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
Seek opportunities to deliver above and beyond, and promote other areas and services within the club
Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
The ideal candidate:
Previous experience in a similar environment working to tight deadlines
Demonstrable experience of managing casual staff and organising schedules
Strong desire to deliver exceptional customer service at all times
Basic food hygiene certificate
NVQ or equivalent in Food Service or Customer Service desirable
Good interpersonal skills
Highly presentable with good communication skills
Team player