Our client runs an exquisite Country Estate in the beautiful Surrey Hills. Offering a luxurious environment it is home to a variety of events including small private parties, weddings, conferences, committee events and our flagship event Derby Day. They average over 40,000 covers a year in banqueting alone.
They are now looking for a Banqueting Head Waiter to join them in delivering a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied.
It is imperative that the successful candidate has previous experience in banqueting including managing events for up to 1000 people.
Role Responsibilities include:
Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared
Setting up AV equipment where required
Carry out daily schedules and organising banqueting casual staff as required
Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Our ideal candidate:
Previous banqueting experience in a similar luxury environment working to tight deadlines
Demonstrable experience of managing casual staff and organising schedules
Extensive experience in managing breakfast, lunch, dinner sittings, conferences and weddings on a large scale
Setting up bars, beverage dispense with strong stock control
Accountable for delivering exceptional customer service at all times
Basic food hygiene certificate
NVQ or equivalent in Food Service or Customer Service desirable
Good interpersonal skills
Highly presentable with good communication skills