Banqueting Senior Head Waiter - Private Members Club

Location City of London, Greater London, England
Discipline: Hospitality
Job type: Permanent
Salary: £30,000 pa Basic + Great Benefits
Contact name: Sukh Samra

Contact email: sukh@flowrecruitment.co.uk
Published: 15 days ago
Startdate: ASAP

​Our client is one of the UK's leading and most exclusive private members club operators. As a Banqueting Head Waiter you will deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied.

Role Responsibilities include:

  • Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared

  • Carry out daily schedules and organising banqueting casuals as required

  • Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity

  • Seek opportunities to deliver above and beyond, and promote other areas and services within the club

  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience

  • Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.

  • Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards

The ideal candidate:

  • Previous experience in a similar environment working to tight deadlines

  • Demonstrable experience of managing casual staff and organising schedules

  • Strong desire to deliver exceptional customer service at all times

  • Basic food hygiene certificate

  • NVQ or equivalent in Food Service or Customer Service desirable

  • Good interpersonal skills

  • Highly presentable with good communication skills

  • Team player