Customer Service Advisor - Phone

Location Manchester
Job type: Permanent
Salary: ££18,525 - £19,702 + Benefits
Contact name: Sunnie Dhadwar-Lynch

Contact email: sunnie@flowrecruitment.co.uk
Published: 3 days ago
Startdate: Immediate

Our client are a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. 

As a Customer Service Advisor, you will be responsible for:  
• Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.
• To identify and rectify faults, liaising with our suppliers and other department members.
• Process customer orders for telephone lines, broadband and mobiles efficiently and accurately.
• Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
• Identify customer delivery issues during the provisioning cycle and escalate appropriately.
• To maintain up-to-date and accurate customer information.
• To provide support to our customers via the Live Chat service on our website.
• Identify customer delivery issues during the provisioning cycle and resolve in a timely manners for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers. 

About You:

To be a successful candidate for this role you will need: 

Essential:

  • Excellent customer service experience with a telephone manner to match.

  • Great problem-solving skills.

  • Experience of dealing with customer complaints.

  • The ability to assess & retain detailed information.

Desirable:

  • Telecoms and/or mobile telephone experience.

  • Experience of dealing with multiple systems and processes.

  • Complaint response writing.