Customer Service and Retention Advisor - Leisure Centre

Location Rotherham
Discipline: Sports/Leisure
Job type: Permanent
Salary: ££18,532 - £20,000 pa Basic + Great Benefits
Contact name: Sukh Samra

Contact email:
Published: 19 days ago
Startdate: ASAP

​Our client is one of the UK's leading and most progressive health and leisure centre operators. They are currently looking to recruit a Sales and Customer Retention Advisor for their site based in Rotherham. This is prodominantely a phone based position.

What will you be responsible for?

•Dealingwithallproductenquiriesfromprospects,using systemsandtechniquesthat have beendocumented and communicated through coaching and training.

•Creating opportunities by being proactive and productive.Delivering agreed KPI’s around completed calls,booked appointments, confirmation calls and conversions of cancelled customers.

•Ensuring that all memberships are completed with integrity and in line with the systemsdocumented within the comapny membershipmanagement and sport and swimming manuals.

•To continue to develop a supreme level of product knowledge on all aspects of the sites’ timetables and facilities.

•To administer bookings using computerised and manual systems.

•To ensure all communications, memos, diaries are read each day.

•To answer the telephone as per the company standard.

•To handle all potential membership enquiries as per the Places Leisure standard.

•To assist with any general clerical duties as requested.

We are looking for candidates who have a strong interest in wellbeing and leisure. You must have excellent communication, interpersonal and organisation skills. Ideally we are looking to candidates with a minimum of 6 months experience within a telemarketing or phone based customer service position.