Deputy Hotel Manager

Location Penrith
Discipline: Hospitality
Job type: Permanent
Salary: ££40,000 pa Basic + Great Benefits + Tips + Paid Overtime + Live in available
Contact name: Sukh Samra

Contact email: sukh@flowrecruitment.co.uk
Job ref: Glenridding
Published: 19 days ago
Startdate: ASAP

​Our client is a leading boutique hotel operator in the Lake District.  They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manger, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.

Key Responsibilities

People Management

  • Inspire and lead a team to deliver outstanding hospitality.

  • Empower staff to anticipate and meet guest needs with autonomy.

  • Conduct regular training and development to uphold first-class service levels.

  • Maintain effective communication through regular meetings and briefings.

Product Management

  • Ensure consistent delivery of high standards across all departments.

  • Maintain a safe, clean, and inviting environment.

  • Continuously seek ways to enhance the guest experience.

  • Support company initiatives and uphold service excellence in all areas.

Process Management

  • Oversee daily operations efficiently and effectively.

  • Ensure compliance with health, safety, and HR procedures.

  • Collaborate with the Executive Chef to optimise F&B operations.

  • Stay informed of and communicate hotel updates and changes.

Profit Management

  • Control operational costs and manage budgets proactively.

  • Ensure accurate stock control and resource planning.

  • Optimise staff rotas to meet wage percentage targets.

  • Report and investigate any accounting discrepancies.

Skills and Qualifications

  • Proven experience in hotel management or a similar leadership role.

  • Strong commercial and financial acumen.

  • Ability to train, develop, and retain a high-performing team.

  • Excellent communication and interpersonal skills.

  • Proficiency in IT systems and knowledge of Rezlynx is an advantage.

  • Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).

  • Outgoing personality with a passion for customer service.