Our client is one of the most reconisable private members only operator within the UK. An exciting role as F&B Manager has arisen with a strong operational presence, supporting the Resident Manager with strategic goals and deputising in their absence. This person will ensure that the F&B department achieves financial goals set both in terms of revenue and subsidy level along with strong controls in purchasing, distribution, and storage.
Responsibilities:
Direct, coach and support the leadership team to promote and maintain a high level of member/guest service in line with SOPs and Leading Quality Assurance standards.
Responsible for achieving financial targets for all Food and beverage outlets; beverage COS, wage costs as a % of income, consumables and other expenses, in line with budgeted targets.
Lead and inspire F&B staff and management whilst ensuring that each Head of Department is working at their optimum.
Analyse and solve operational challenges with the Food & Beverage managers and liaise with the Resident Manager for positive outcome.
Liaise with the Events team to devise plans for beverage inspired functions (wine tastings and cocktail masterclasses etc).
Ensure effective inter-departmental communication within Pall Mall and at a Clubhouse level to achieve efficient teamwork and accurate information for members and guests.
Develop and maintain high employee morale through effective communication and reward and recognition programs as well as promoting a climate of enthusiasm and encouragement.
Ensure a common and coordinated high standard of service and culture, with a focus on attention to detail, consistency and efficiency across all F&B outlets at Pall Mall.
The person:
Extensive experience of Hotel operations management within luxury 4-5 star,
Personal licence holder
Bachelor degree in Hospitality or Business Management
Strong business, commercial and financial acumen
Proven ability to manage and coach constantly developing the team
Personable, amiable, empathic and a self-starter.
Operating knowledge of F&B systems, Fourth and Symphony
P&L management accounts and budget planning
Extensive knowledge in wines
Industry and supplier contacts with excellent networking skills
Problem solver