Front of House Operations Manager - Exclusive Resort - Isle of Arran

Location Isle of Arran
Discipline: Hospitality
Job type: Permanent
Salary: £33,000 pa Basic + Great Benefits + Tips + Live in Accommodation available
Contact name: Sukh Samra

Contact email:
Published: 20 days ago
Startdate: ASAP

​Our client is a multi award winning resort voted in the top 50 places to work in Scotland. They have an exceptiojnal opportunity and are looking to recruit an experienced, dynamic and driven Front of House Manager to manage and oversee the smooth operation of our Reception, Reservations, Spa and Country Club.

We are looking for individuals with personality and someone who has the ability to inspire and develop their team to delight our clients guests. Prior experience of Reception and Reservations Management in a 4 star + environment is a must for this role, and you will be able to demonstrate a track record of nurturing and developing your teams, delivering exceptional service and operational efficiency.

Scope of Job

• To support the BDM with the smooth running of the Reception, Reservations, Spa, Country Club and Business Development Team

• Identifying and actioning Training & Development needs of individuals within the team, ensure all team members are delivering five-star awesome customer service.

• Assist in the recruitment of new team members.

• Ensure that SOP’s for all departments are relevant, comprehensive and robust.

• Provide front line cover as required to all the above-named departments

• Assist in ensuring the most efficient systems and processes are being used within the team and recommend and implement changes as required.

• Any other reasonable duties as requested by management.

In return our client offers a competitive salary, as well as great resort benefits including full leisure access, resort discounts and quarterly tips. Live in accommodation is available for this role