Our client runs ones of the most prestigous and exclusive hotel and golf club properties in Scotland. They are currently looking to recruit a Head of Food and Beverage to join their team at their site in Aberdeenshire.
Role Job Description
To lead and manage the estate wide food & beverage department to ensure the delivery of exceptional five-star customer services and experiences for members, guests and visitors.
This hands-on service and management role will coordinate and lead the food and beverage team across the resort. Focused on restaurant, bars and dining service standards across the estate, this position will lead the inter-departmental communications, planning and delivery.
This role is an on the floor appointment, leading and serving with the team on a daily basis.
Key Duties & Responsibilities:
Day-to-day management of all food and beverage services
Manage, train and lead the food & beverage teams
Cross train resort service staff and other team members for the benefit of the wider operations
Support head chef and the culinary team on menu development and implementation
Oversee and manage team rotas, time sheets, cost control and other measures
Work closely with department managers to optimise operational efficiencies and improve services
Oversee, implement, and review all SOPs to maximise revenues and ensure smooth service delivery
Maintain set-up standards for Grab & Go, residents dining, in-room dining and breakfast stations
Oversee and manage supplier agreements and stock
Manage all operational equipment, inventories and procurement
Develop and implementing appropriate staff training and upselling skills training
Run all hospitality events and functions on property
At least 3 years relevant management experience, ideally in a four or five-star environment
Demonstrable passion for customer service and delivering first-class guest experiences
Excellent communication and organisational skills
Proven ability to lead, train and manage a team
High standard of personal presentation and meticulous eye for detail
Ability to multitask and work in a busy, fast-paced, customer-facing environment
Positive and flexible approach to work including weekend and evening shifts