Our client is one of the UK's largest and most innovative leisure solutions provider. An exciting new opportunity has arisen to lead the team within a brand new health club and spa that will be opening in March 2022. The successful applicant will be appointed to commence in January 2022 so that they are in place to assist in the development of the club, recruit their team and begin the pre-sale process.
The club will boast an impressive Technogym gym, studio, spa treatment rooms, sauna, steam room and hot tub.
This is an excellent opportunity for an individual looking to develop within the leisure industry.
You will be responsible for day-to-day operation of the centre including health and safety, customer care, financial procedures and managing a team of 10 people. The post includes evenings and weekend on a rota basis working over 40 hours per week. A First Aid at Work certificate and Pool Plant Operators qualification are needed although these can be provided if not already held. The successful candidate should have previous knowledge of the leisure industry, excellent communication skills, flexibility and a commitment to customer service.
maintaining high levels of customer service standards
managing maintenance, repairs and cleaning including pool plant and spa facilities
training and supervising staff
carrying out health and safety checks on the equipment and site;
handling complaints and incidents, e.g. accidents, emergencies or theft
delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers
cashing-up and keeping stock records;
using advanced management information to improve provision and timetables and cope with fluctuations in demand;
to be the responsible person for ensuring that facilities and services meet health and safety standards set out in the Clubs Health & Safety policies and procedures.
ensuring that staff communication is effective and staff have the opportunity to develop new ideas and initiatives and remain engaged with the Club.
conducting weekly meetings with all staff and contractors to ensure all operations within the Club run smoothly.
You will need to show evidence of the following:
an interest in physical fitness and sport and the spa environment;
good interpersonal, time management and organisational skills;
good team working skills and the ability to lead and motivate a team;
energy and resilience;
flexibility and multi-tasking skills;
a customer-focused, approachable and outgoing personality;
the ability to relate to the requirements of customers from all age groups and sectors of society.
be confident enough to deal with customer complaints and disputes with third parties, for example merchandise suppliers.