Our client is currently looking for a Systems Engineer to join a team supporting the organisation’s network, systems applications, and hardware. Based in Epsom with occasional travel to our Pall Mall, this role is responsible primarily for second- and third-line support with the expectation of becoming a future subject matter expert in areas specific to the club.
The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required and be available to participate in an on call rota.
Role responsibilities include: (Service Delivery/Operation)
Manage and maintain technology and systems used by the Club.
Support IT projects with the installation of software, hardware and associated peripheral device drivers
Assist with the maintenance of our Office 365 tenant and AD Domain configuration
Provide a Help Desk service to support Club staff and members and IT providers used by the Club
Respond to support requests in a timely and courteous manner.
Assist in the production and upkeep of all technical documentation in line with company standards.
Assist the Development team where necessary
Ensure that all calls are updated with detailed information and resolved within SLA’s
Participate in the Service Desk out of hours shift rota as directed
Our ideal candidate:
MCSA Level Knowledge of Windows Servers & Services (including AD, DHCP, DNS)
Good Knowledge of Authentication Technologies (ADFS, NAP/RADIUS, SAML)
Understanding of Enterprise WiFi Solutions (preferably Ruckus)
Hardware Engineering Experience (Printers, Servers, UPS, End User Compute, MDM)
Azure Fundamentals / AZ-900 Level Knowledge of MS Azure IaaS / PaaS
CompTIA Network+ Level knowledge of networking, and experience using firewalls, switches, and routers (preferably Fortinet, Juniper, HPE/Aruba)
Experience of network design and management (including MPLS, VLANS, subnetting)
Office 365 Administration / Applications
Experience of using PowerShell for automation and management of services
Experience of working in a multisite environment utilizing remote support technologies (VPN, RDP, TeamViewer)
Knowledge of communications tools (Skype for Business, Zoom, Teams)
Knowledge of collaboration tools (SharePoint/Teams, OneDrive for Business)
Experience of physical network cabling (including rack/frame wiring & termination)
Basic Knowledge of Linux (Preferably Ubuntu 18.04+, RHEL 8 / CentOS 7+ but other distros considered)