Senior IT Support Engineer - Private Members Club

Location Epsom
Discipline: Hospitality, Digital
Job type: Permanent
Salary: £38,000 - £40,000 pa Basic + Great
Contact name: Sukh Samra

Contact email:
Published: 24 days ago
Startdate: ASAP

Our client is currently looking for a Systems Engineer to join a team supporting the organisation’s network, systems applications, and hardware. Based in Epsom with occasional travel to our Pall Mall, this role is responsible primarily for second- and third-line support with the expectation of becoming a future subject matter expert in areas specific to the club.

The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required and be available to participate in an on call rota.

Role responsibilities include: (Service Delivery/Operation)

  • Manage and maintain technology and systems used by the Club.

  • Support IT projects with the installation of software, hardware and associated peripheral device drivers

  • Assist with the maintenance of our Office 365 tenant and AD Domain configuration

  • Provide a Help Desk service to support Club staff and members and IT providers used by the Club

  • Respond to support requests in a timely and courteous manner.

  • Assist in the production and upkeep of all technical documentation in line with company standards.

  • Assist the Development team where necessary

  • Ensure that all calls are updated with detailed information and resolved within SLA’s

  • Participate in the Service Desk out of hours shift rota as directed

Our ideal candidate:

Essential Experience

  • MCSA Level Knowledge of Windows Servers & Services (including AD, DHCP, DNS)

  • Good Knowledge of Authentication Technologies (ADFS, NAP/RADIUS, SAML)

  • Understanding of Enterprise WiFi Solutions (preferably Ruckus)

  • Hardware Engineering Experience (Printers, Servers, UPS, End User Compute, MDM)

  • Azure Fundamentals / AZ-900 Level Knowledge of MS Azure IaaS / PaaS

  • CompTIA Network+ Level knowledge of networking, and experience using firewalls, switches, and routers (preferably Fortinet, Juniper, HPE/Aruba)

  • Experience of network design and management (including MPLS, VLANS, subnetting)

  • Office 365 Administration / Applications

  • Experience of using PowerShell for automation and management of services

  • Experience of working in a multisite environment utilizing remote support technologies (VPN, RDP, TeamViewer)

  • Knowledge of communications tools (Skype for Business, Zoom, Teams)

  • Knowledge of collaboration tools (SharePoint/Teams, OneDrive for Business)

  • Experience of physical network cabling (including rack/frame wiring & termination)

  • Basic Knowledge of Linux (Preferably Ubuntu 18.04+, RHEL 8 / CentOS 7+ but other distros considered)