Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Senior Membership Consultant based at their site in North Walsham, Norfolk.
What your role will be
Working at the facility you will provide a hands on approach to driving and delivering sales on site. Working to set KPIs and targets.
You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower team members on site ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.
The successful applicant will have experience of working within a Membership management/Sales manager or sales executive back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your colleagues and have experience motivating and driving sales success on site.