Our client is one of the UK's leading premium leisure solutions provider. An exciting new opportunity has arisen to lead the Spa and Fitness team within a brand-new Spa and Health Club opening in January 2022.
The club will boast an impressive 5 treatment rooms, sauna, steam room and heated lounges and an extensive relaxation area as well as a state-of-the-art gym and studio.
This is an excellent opportunity for an individual looking to develop within the Spa & leisure industry.
You will be responsible for day-to-day operation of the centre including health and safety, customer care, financial procedures and managing a team of 15 people. The post includes evenings and weekend on a rota basis working over 40 hours per week. A First Aid at Work certificate and Pool Plant Operators qualification although these can be provided if not already held. The successful candidate should have previous knowledge of the Spa industry, excellent communication skills, flexibility and a commitment to customer service.
Responsibilities
maintaining high levels of customer service standards
managing maintenance, repairs and cleaning including pool plant and spa facilities
training and supervising staff
management of the booking System
carrying out health and safety checks on the equipment and site;
handling complaints and incidents, e.g. accidents, emergencies or theft
cashing-up and keeping stock records;
using advanced management information to improve provision and timetables and cope with fluctuations in demand;
to be the responsible person for ensuring that facilities and services meet health and safety standards set out in the Clubs Health & Safety policies and procedures.
ensuring that staff communication is effective and staff have the opportunity to develop new ideas and initiatives and remain engaged with the Spa.
conducting weekly meetings with all staff and contractors to ensure all operations within the Spa and Club run smoothly.
Working hours
Typically 40 hours per week and include regular unsocial hours, with early and late shifts and weekend working. Must also be prepared to work additional shifts and to be called in to cover events or staff absences.
Skills
You will need to show evidence of the following:
an interest in Spa trends and fitness environment;
good interpersonal, time management and organisational skills;
good team working skills and the ability to lead and motivate a team;
energy and resilience;
flexibility and multi-tasking skills;
computer literacy;
a customer-focused, approachable and outgoing personality;
the ability to relate to the requirements of customers from all age groups and sectors of society.
Be confident enough to deal with customer complaints and disputes with third parties, for example merchandise suppliers.